Shipping
All orders are picked and packed in plain, unbranded packaging. Nothing on the outside of the parcel identifies the contents or the store.
Processing time
Orders placed before 2pm (local warehouse time) on a business day are dispatched the same day. Orders placed later ship the next business day.
Rates & delivery estimates
- United States: 3–6 business days — free over $59, otherwise $6.90
- Canada: 5–9 business days — from $9.90
- United Kingdom & EU: 6–12 business days — from $12.90
Tracking
You will receive a tracking link by email as soon as the parcel is scanned by the carrier. Tracking sometimes takes 24 hours to activate.
Returns
Unopened items in their original packaging can be returned within 30 days of delivery. For hygiene reasons we cannot accept opened intimate products unless they are faulty. Faulty items are covered by our one-year warranty.
To start a return, email care@embrinora.com with your order number.