Orders & shipping
How discreet is the packaging?
Every order ships in a plain, unbranded box or mailer. There is no product name, no logo and no description on the outside label. The sender name on the parcel is a neutral fulfilment name.
How long does delivery take?
Orders placed before 2pm ship the same business day. US delivery is typically 3–6 business days; international orders take 7–14 business days depending on customs.
Do you ship internationally?
Yes — see the shipping page for the current country list and rates. Customs duties are the responsibility of the recipient.
Products
What materials do you use?
Body-safe silicone, borosilicate glass, stainless steel and water-based lubricants. Every material is phthalate-free and independently tested.
How do I clean my product?
Warm water and a mild, fragrance-free soap, or a dedicated toy cleaner. Silicone and glass can be washed fully; avoid boiling devices with motors or batteries.
Is there a warranty?
Yes — one year against manufacturing defects. Contact us with your order number and we will arrange a replacement or refund.
Returns
Can I return an opened product?
For hygiene reasons, opened intimate products cannot be returned unless they are faulty. Unopened items in original packaging can be returned within 30 days.